The last year and a half have taught us that the world can experience a tremendous change in a short time. Whether it’s rapid technological advancements, cyberattacks, stalling economies or even a global pandemic, only resilient organisations can weather these storms.
That’s why the concept of organisational resilience is now more relevant than ever before. Organisational resilience is all about how well a company anticipates, plans for and responds to gradual change and unexpected disruptions in its business environment so that it can continue to operate and thrive.
Organisations and individuals that discovered meaningful ways to practise resilience in the face of change, from remote and hybrid working to digital acceleration, proved to have an enormous strategic advantage. Cultivate a resilient culture so that you aren’t caught off guard when disruptions occur.
Remember, if your people, processes and technologies aren’t resilient, your business will have a tough time recovering from setbacks such as downtime-induced financial loss as well as dissatisfied employees.
What Does a Resilient Organisation Look Like?
Organisations that recover quickly from setbacks typically do the following:
Create an environment for innovation
An organisation’s employees are among its most valuable assets. You can encourage innovation among your employees by creating a work culture that supports creative thinking and effective communication. This will empower them to contribute their knowledge, abilities and suggestions.
An innovative work culture ensures that everyone in the company improves business practices, productivity and overall resilience. An innovative organisation can quickly develop multiple strategies to deal with a crisis.
Adapt to meet changing customer needs
Global events influence consumer demands and behaviour. With that in mind, if a customer-focused company wants to survive and prepare for the future, it must understand and adapt to changes.
Asking these three questions will provide organisations with perspective:
- What are our customers’ behaviours?
- Why do our customers behave that way?
- What do we need to alter to cater to a new set of demands and behaviours?
Overcome reputational and organisational setbacks
Almost every firm will face reputational or organisational setbacks at some point during its life span. Some businesses may crumble due to their inability to prepare for and recover from change and challenges. However, the resilient ones will do everything in their power to identify the source of the setback, rectify the damage caused and make communication with stakeholders transparent.
Rise to the challenge
While it’s impossible to control what challenges your business encounters, you can certainly control how you deal with them. A resilient organisation will be better equipped to stand firm in the face of severe adversity and will have the means to recover as quickly as possible.
Tactics of Resilient Organisations
Prioritise the following tactics to nurture a resilient organisation:
Proactive cybersecurity planning
This may require implementing guidelines from The International Standards Organization (ISO), The British Standards Institute (BSI) or the National Institute of Standards and Technology’s (NIST) Cyber Security Framework, depending on your industry and location.
Protection of intellectual property (IP)
This is more of a legal and operational task and includes having the right employee, contractor, and partnership agreements to avoid disclosing critical organisational IP.
Implementation of uptime safeguards
This requires being able to restore service via automatic failover or backup and recovery.
Contingency plan mapping
Build a business continuity and disaster recovery plan that lays out contingency plans for events like downtime, evacuations, and so on to be prepared for tricky situations.
To help you understand the importance of organisational resilience in-depth, we’ve created a comprehensive guide for you. Download “The Ultimate Guide to Organizational Resilience”
Trying to build a resilient organisation on your own is a massive commitment in terms of time and resources, especially while running a business. Partnering with an expert like us takes all the worry and responsibility off your shoulders. Contact us today to schedule a consultation, and we’ll do the heavy lifting for you.